Duty of Care & COVID-19 — A call to action for all RMCs and Service Providers

Relocation may be one of the most stressful life events that a relocating employee can go through. With numerous entitlements delivered within ...

Duty of Care & COVID-19 — A call to action for all RMCs and Service Providers

Relocation may be one of the most stressful life events that a relocating employee can go through. With numerous entitlements delivered within the employer’s policy and all moving components associated with relocation, not to mention the various parties involved in delivering services, it’s plain to see why the relocating employee would be stressed!

And when we’re dealing with a global pandemic like the novel coronavirus, a.k.a. COVID-19, being on assignment, potentially away from your family, or relocating permanently somewhere new, it becomes that much more anxiety-provoking. In such dire situations, duty of care becomes even more critical.

Duty of Care
So why duty of care?

Well, let’s start with the basics. What does duty of care mean in the context of global mobility?

According to Relocate Magazine, duty of care is defined as “an organisation’s obligation to ensure the safety and well-being of their employees ­– to avoid and actively protect employees from foreseeable injury.”

Duty of care is and continues to be a huge theme in global mobility, and rightfully so! It’s a significant responsibility to move talent worldwide.

While the relocating employee’s company has its own obligations, RMCs and service providers also have their own obligations to keep relocating employees safe, while minimizing any disruptions to the relocation process. Let me take this a step further – minimizing disruptions doesn’t suffice – using creative solutions that allow the relocating employee to thrive as much as possible in such circumstances is paramount. And for some, it could literally mean life or death!

With lockdowns and restrictions on normal activities, how can RMCs and service providers continue to deliver an excellent customer experience? It’s time to think creatively! While many organizations have implemented a host of online solutions to support the relocating employee, here’s the perfect opportunity to leverage them even more, or find other creative workarounds.

So, consider some of the following online solutions as we continue dealing with COVID-19:

  • Use video surveys for household goods move management
  • Leverage a global booking platform for temporary accommodations
  • Conduct language training and cross-cultural training via FaceTime/Skype
  • Select real estate agents that can provide online tours for home search
  • Provide on-going updates from authorized, reliable sources for relocating employees at destination

And most importantly, be more supportive, more responsive, and more empathetic. We are all in this together.